FAQ
GENERAL QUESTIONS
HOW LONG HAVE YOU BEEN IN BUSINESS?
Our company was started in 2014.
WHERE ARE YOU LOCATED?
We are based out of Atlanta, Georgia
We only accept online orders. Local pick up is not available.
DO YOU SHIP?
Yes. We ship worldwide.
CAN I GET A CUSTOM DESIGN?
We are not accepting custom orders at this time.
CAN I GET A CUSTOM COLOR FOR A DESIGN SHOWN ON THE WEBSITE?
Yes custom colors are available and varies by each design. You can submit a customization request here.
CAN I HAVE A DESIGN MADE TO MY MEASUREMENTS?
Yes we offer custom sizing.
You can submit a request for custom sizing here.
THE DESIGN IM LOOKING FOR IS NO LONGER ON THE WEBSITE.
If a design you’ve seen us previously offer is no longer shown on the website, this means the design is discontinued and no longer available.
BEFORE PURCHASE
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
All of our designs are made to order. Processing times vary and are based on our current workload.
Each design will show its current processing time before you add the design to your cart for purchase.
WHAT IS THE RETURN POLICY?
You may view our full return policy here
DO YOU OFFER PAYMENT PLANS?
Yes. We offer payment plans through afterpay and shop pay installments. Both options are available at checkout.
AFTER PAY GUIDE
AFTER PURCHASE
HOW DO I KNOW IF MY ORDER WENT THROUGH?
Once your payment is processed, you will automatically receive an email confirmation or text confirmation (if you sign up for text notifications) with your new order number.
If you did not receive an email, please check your spam folder.
If you did not receive a text or email, your order is not confirmed.
You may contact customer service for assistance.
Email- orders@riahmariedesigns.com
WHY WAS MY ORDER CANCELLED?
Orders are only cancelled if your shipping and billing addresses did not match.
CAN I MAKE CHANGES TO MY ORDER?
Once your order is placed, we are unable to make any changes to your order.
CAN I CANCEL MY ORDER?
Once an order is placed on our website it can not be cancelled for any reason.
WHY DO I HAVE A PENDING CHARGE ON MY ACCOUNT BUT NO ORDER CONFIRMATION?
If you have a pending charge on your account but you did not receive a conformation email, this means the payment did not clear. Some banks will do something called an authorization hold but the payment does not actually clear. There are various reasons that this happens, and it varies depending on your bank. Typically, the pending charge will clear off within 24 hours. And you can reattempt your purchase.
If this does happen to you, you may contact us to confirm if we received your payment.
HOW DO I TRACK MY ORDER?
Our shipping carrier is USPS
Tracking numbers are sent automatically via email once your order is shipped.
To track your order, you may use the fed ex website.
HOW CAN I CHECK THE STATUS OF MY ORDER.
AFTER DELIVERY
My design does not fit. What is the return policy?
Each design is made according to our size chart and not the customers specific measurements so alterations may be required for a perfect fit.
If you decide not to have your design altered and would like to make a return, you may view our full return policy and submit a return request here.